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End-to-End Process - First step
I have a proven set of tools
interviews
For any team I am on, it’s an application we are designing, for someone. Who’s the client? Let me talk to them. Happy ones… One’s on the fence. Angry ones… this is the information gathering moment. I have a set of tools I have developed and refined over the years.
Transcribes
I find that every word in these interviews are packed full of unseen knowledge. It’s here that I look for and find the opportunities to create a vision and long term strategy.
Predictions
The once this vision is able to be conceptualized, we can then begin to make small predictions and make corrective adjustments.
Out of this phase we are after a just a one thing!!!