Execute

End-to-End Process - Third step

DIG DEEP

Amazon’z AWS ID Resolution

Currently under NDA.

William’s Sonoma Customer User Interface (CCUI)

Currently in Beta.

Support Experience Group

Currently in Beta.

MICROSOFT’s ONE effort… One support system designed on its own platform Dynamics 365 is currently deep into development.

As the Support Experience Group, our team is constantly monitoring our customer, which happens to be our internally & externally employed support agents. We track their ASAT (Agent Satisfaction Score) and use that as a primary data source for adjusting course of action.

As we launch monthly updates we are watching the ASAT score go up!